Return and Refund Policy

Last Updated: October 20, 2026

At Craze Cart, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if your product meets the following conditions:

  • The product is damaged, defective, or incorrect.

  • The return request is submitted within 5 days of delivery.

  • The product is unused and returned with its original packaging, accessories, tags, and invoice, where applicable.

Some products may not be eligible for return due to hygiene, safety, or product-specific restrictions. Any exclusions will be communicated on the relevant product page.

2. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

  • Personal care and hygiene products that have been opened or used.

  • Products damaged due to misuse, negligence, or improper handling after delivery.

  • Items marked as non-returnable on their product pages.

  • Products returned without essential accessories or original packaging, where required.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support team with your order number.

  2. Explain the reason for your return and provide photographs or videos if the item is damaged, defective, or incorrect.

  3. Wait for confirmation and return instructions from our team.

  4. Pack the product securely and return it according to the instructions provided.

Please do not send products back before receiving return authorization.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

  • Approved refunds: Refunds will be processed to your original payment method wherever possible.

  • Processing time: Please allow 5–10 business days after refund approval for the amount to appear in your account. Your bank or payment provider may require additional time.

  • Rejected returns: If the product does not meet the applicable return conditions, we will explain the reason for rejection.

  • Shipping charges: Original shipping charges, if any, may be non-refundable except where required by applicable law or where the return results from our error.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, preferably with clear photographs or videos of the product and packaging.

We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.

6. Order Cancellation

You may request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return process.

If a prepaid order is successfully cancelled, the refund will be initiated to the original payment method.

7. Exchanges

Product exchanges are subject to availability. If an exchange is unavailable, we may offer a refund or another suitable resolution, depending on the circumstances and applicable law.

8. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Craze Cart will provide an appropriate return-shipping solution.

For other eligible returns, return shipping costs may be the customer's responsibility where permitted by applicable law and communicated before the return is completed.

9. Refund Delays

If you have not received your refund within the stated processing period, please check your bank account or payment provider first. If the refund is still missing, contact our customer support team with your order number and refund confirmation details.

10. Contact Us

For return, refund, or cancellation assistance, please contact:

Store Name: Craze Cart
Email: [Your customer support email]
Phone: [Your customer support phone number]
Website: [Your website URL]

We aim to resolve customer concerns fairly and promptly.

11. Policy Updates

Craze Cart may update this policy from time to time. Any updates will be published on this page with the revised effective date.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.